• Open our CardAlpha app, and select the Payments from the bottom menu.
• Assuming that you have already added your store items into our App's ECR - electronic cash register, search and select the items your customer is buying and add them to the App's basket.
• If you already had entered the SKU and UPC/EAN 13 digit codes in the ECR database, you can scan the product's barcode with our in-built scanner to identify and add the item to the shopping basket.
• Once all the items are added in the basket, tap on Checkout and then select Cash or Card payment as per your customer's choice.
• For cash transactions, our App automatically records the details once you confirm the transaction.
• For card transactions, our App will communicate automatically with your card reader to take contactless, Chip & Pin, or magnetic stripe card payments.  
• When it comes to printing sales receipts:
  1. You can choose to email a digital receipt
  2. Generate a QR code of the receipt, which your customer can scan using their smartphones' camera
  3. Print a physical receipt using a Star Micronics  printer (Check help section on App for compatible printers)

• Open our CardAlpha app, and select the ECR from the bottom menu.
• Click on the "+" button, and add product descriptions with images, prices, VAT, and inventory details. To upload many items with one click, go to Help and request for batch upload.
• While creating your ECR, please note the relative importance of SKU and UPC/EAN (13 digit) codes. SKU (Stock Keeping Unit) is an identifier for each unique product, generated by a retail business for their own internal use. If you want, you can create and add it in our App for a better inventory management.
• UPC or EAN is a 13 digit standardised universal code utilised within Europe to identify an individual product unit. You have the option to specify EAN/UPC codes, which you can obtain from your Supplier and add it to the product database. During sales check-out you can scan the barcode with our in-built barcode application to identify the item and add it to the shopping basket.

• Open our CardAlpha app, and select the Payments from the bottom menu.
• Click on the Transactions in the top right corner.
• Pull out the details by using the amount, date, or a receipt number.
• If the transaction is found, the relevant basket items with their quantities will be available on the screen.
• You can issue a full or a partial refunds by using the “-“ (minus) to decrease the quantities of the items.
• If the original item was paid for in cash, the App will instruct you to refund the cash amount and provide you with an option to generate a receipt.
• If the item was originally paid for by a card, the correct amount will be automatically refunded to the customer's card which was used for the original payment. And a refund receipt option will be made available.
  
• In case of a basket level discount, the App will first prompt you to refund the entire basket, after which, the basket will be re-presented with original quantities, discounts etc. Now you can amend it as required based on the new shopping basket details and proceed to a new check-out..
  

Retail price per unit (ppu) : This is the original list price of the SKU item before any discounts.

Item level discount % or ID%: This is a percentage discount applicable to the retail price of an item.

Basket level discount % or BD%: It is the percentage discount applied to all items within a shopping basket. If an item discount is already available, the BD% will be multiplied with the ID% to determine final applicable discount.

Net price: It is the Retail price per unit (ppu) less any applicable discounts, multiplied by Quantity

VAT %: This is the applicable VAT %, with the VAT % amount based on what has been supplied during the creation of the Product catalogue.  

Gross price: This is the Net price plus applicable VAT. This is the transaction price which is charged to the Cardholder.

You can contact us using the Chat option on the ePOS app.
You can also email us at admin@cardalpha.com.